Shipping & Delivery
Shipping and delivery
How to shop at Sisters Point
- Click on the item(s) you want to add to your cart
- Enter your personal information
- Select shipping and payment method
- Accept all terms and conditions
- Check that your information is correct
At SISTERS POINT, you can only order items via our website. If you have questions about items not listed on the site, please feel free to contact us. All prices include VAT and other taxes. Prices are current prices. When you shop with SISTERS POINT, agreements are made in Danish. If you wish to receive a copy of your order confirmation, please send an email to info@sisters-point.dk
Repayment
If you wish to return, please fill out a form on our return portal, after which you will receive a label that you can use for your return. The package should be dropped off at the nearest post office.
Repayment
Once we receive your return package, we will inspect the item, and you will be refunded the amount you paid for the item at the time of purchase. The amount will always be transferred back to the same card you used for the purchase.
Please note:
You may lose your purchase amount, in whole or in part, if the value of the item has deteriorated because:
- You have actually used the item
- It has been damaged while in your care
- You have not complied with the limitations on the right of withdrawal, such as sealing, etc.
Read more in our terms and conditions here
Complaints
You always have a two-year right to claim. If you believe there is a defect in the item you received, you must return the item to us in substantially the same condition as you received it. Contact customer service before returning your claim. The amount of the item will be refunded as soon as possible after we have received your return, provided that the claim is justified and timely. Remember to fill out and enclose the return form that came with your invoice and fill out the section on claims for faster processing.
Complaints procedure
If you wish to complain about an item purchased on www.sisterspoint.com, please contact our customer service by phone at +45 86 75 33 00 or by email at info@sisters-point.dk. If you are not satisfied with the outcome of your complaint to us, you can contact:
Danish Complaints Board for Consumer Complaints
Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
Consumer Hotline: 70 13 13 30
Website:www.forbrug.dk
Freight
DENMARK
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SWEDEN
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NETHERLANDS
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BELGIUM
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TYSKLAND
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*When we do not offer free shipping, these are our applicable shipping rates.